One global interface for iGaming, 100+ PoPs across four continents. 25% less overhead.

For a global iGaming and sports betting provider, speed is the product. Reliable, fast access to gaming and betting services is table stakes for customer satisfaction, and asonline markets opened worldwide, this provider needed a partner who could deploynetworking and security technology on their timeline, in every market they entered.

At a glance
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• One global interface replacing country-by-country vendor relationships
• 100+ points of presence and data centres across four continents
• 25% reduction in project overhead, 20% savings from standardized global pricing
• A 15-year partnership

Business challenge

The provider was running separate country-based sales and engineering teams for each technology manufacturer. That meant managing multiple organizations at once, and living with the overhead that came with it: execution delays and inconsistency across expertise, pricing, support, shipping, and delivery.

What Charter delivered

Charter worked directly with its manufacturing partners to collapse that patchwork intoa single interface. One team, one point of contact, and a standardized approach to networking and security technology across every market the provider operated in.

Underneath that interface, Charter runs the full operating model:
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• Fixed communication cadence and quarterly forecasting and planning
• Support QBRs covering technology life-cycle and updates
• Equipment configurations, bills of materials, and custom configurations and kits
• Global pricing standardized and quoted in USD
• Licence tracking, auditing, and renewal
• Support contracts consolidated and pro-rated into a single global master renewal instead of dozens of separate ones
• Ordering direct from manufacturers or through distribution partners to hit delivery dates
• Global logistics for shipping across continents, with detailed tracking at every step

Outcomes

‍A single, streamlined engagement model between the customer, Charter, and its manufacturing partners, built to the customer's requirements and letting them expand globally at speed. The relationship has now run for 15 years: one interface, one team, global standardization, and a business process customized to the client.

Today the provider runs 100+ points of presence and data centres spanning four continents, interconnected through one network powered by Juniper Networks, with globalDDoS protection delivered through 11 A10 scrubbing centres.

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Capabilities engaged
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• Procurement & Technology Solutions: vendor consolidation into one interface, standardized global pricing, licence tracking and renewal, consolidated support contracts, and global logistics. Vendor Management, Sourcing & Fulfilment, Licensing Strategy.
• Managed Services: one interconnected network powered by Juniper Networks, with globalDDoS protection across 11 A10 scrubbing centres. Network & Infrastructure, Security Monitoring.

Charter collapsed a country-by-country vendor patchwork into one operating model and runs the network and security underneath it, which is why the provider can enter a newmarket on its own timeline.

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FAQ

How do you manage global networking vendors across many countries?
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‍Consolidate them into one interface with one point of contact, standardized pricing, and a single operating model. Charter did this for a global iGaming provider across 100+points of presence on four continents.

What does a global managed networking partnership include?
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‍On this engagement: standardized global pricing, licence tracking and renewal, consolidated support contracts, direct manufacturer ordering, global logistics, and an interconnected network with DDoS protection.