About Charter
Technology on its own rarely makes an organization better.
Most organizations engage three separate firms across their technology journey: one to define what should be built, one to procure the technology, and one to implement it. Charter has spent 29 years operating as all three: the strategic advisor, the reseller, and the integrator.
Who we are
A strategic partner for complex landscapes.
Under the leadership of CEO Paul Chandler since our inception in 1997, Charter has demonstrated sustained year-over-year growth. For over two decades, we have served as a trusted advisor and transformation partner to hundreds of enterprises, guiding them through continuous technological evolution.
Charter acts as your single point of accountability. We build and bridge the gap between high-level strategic ideation and day-to-day operational excellence.
At Charter, we recognize that Canadian businesses are operating in an increasingly complex matrix. Today’s business leaders face an unprecedented convergence of stringent regulatory compliance demands, escalating cyber threat landscapes, and ecosystem fragmentation, often while navigating resource and headcount constraints.
Charter meets that complexity directly. We architect, deploy, and operate mission-critical infrastructure that underpins some of Canada's most vital networks, bringing enterprise-grade discipline to mid-market realities.
Our history
Reseller, integrator, strategic advisor. Now all three.
Most organizations rely on three separate firms, each handling one piece: one to procure, one to implement, one to define what should be built. Charter has spent 29 years becoming all three, giving you one partner from strategy to execution.
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Value-Added Reseller
Where Charter started: sourcing and procuring the technology itself, building the vendor relationships and product knowledge that still underpin everything we deliver today.
Capacity that carries the program without permanent headcount
We take on program leadership, vendor coordination and day-to-day operations, transferring capability into your team rather than building a dependency.
System Integrator
The next stage: standing up and implementing what we sourced, taking on the delivery risk that a pure reseller relationship never touches.
Capacity that carries the program without permanent headcount
We take on program leadership, vendor coordination and day-to-day operations, transferring capability into your team rather than building a dependency.
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Strategic Advisor
Where Charter operates now: defining what should be built before any manufacturer enters the conversation, so the plan drives the technology instead of the other way around.
Capacity that carries the program without permanent headcount
We take on program leadership, vendor coordination and day-to-day operations, transferring capability into your team rather than building a dependency.
OUR LOCATIONS
Sourced and supported, coast to coast.
Charter is headquartered on Vancouver Island, in North America's first Passive House certified commercial building, with teams on the ground across Canada.
Industries
Leaders who know this business firsthand.
Small enough that you know who's on your account. Experienced enough that they've built this before, across the industries and technologies that keep Canadian organizations running.
Paul Chandler
Founder & CEO
Paul has served as CEO since he founded Charter in 1997. Under his leadership, Charter has recognized double-digit growth every year since its incorporation.
Kelly Michell
President
Kelly Michell has been President of Charter since 2012. He is responsible for driving the company's vision and direction as well as overseeing Charter's operations.
Sherrey McGowan
Chief Financial Officer
Sherrey leads Charter's finance, order management, and logistics teams. She is responsible for internal and external reporting, compliance with regulatory bodies, and strategic decision-making.
Ronnie Scott
Chief Technology Officer
In his role as CTO, Ronnie works closely with the entire Charter team, our customers, and our partners to leverage the best technology has to offer, with the goal of improving all of our businesses' resilience, efficiency, and productivity.
Ryan Abel
Chief Revenue Officer
As Charter's CRO, Ryan is responsible for driving Charter's national sales strategy for delivering innovative technology solutions for our customers.
Steven Kinsey
Executive Vice President, Strategy & Innovation
As EVP of Strategy & Innovation, Steven works with the executive, sales, engineering, and operations teams to build and execute Charter's Run, Grow, and Transform plans.
David Clarkson
Vice President, People & Culture
As VP of People & Culture, David is responsible for building an effective and efficient people and culture management function within the organization. The goal of the function is to drive a high-performing, best place to work culture whilst enabling the business to grow and develop new solutions for the market.
Pilar Gimenez Melo
Vice President, Core Services Delivery & Operations
Pilar brings over 15 years of service delivery leadership, with proven expertise in project management, process implementation, and leading cross-functional teams to drive successful customer outcomes.
Shawn Ovenden
Vice President, Application Innovation
Shawn brings deep experience in Microsoft application innovation, leading a diverse team that helps Charter drive digital transformation and solve meaningful client challenges.
Devin Chappell
Director, Sales Engineering
As the Director of Sales Engineering, Devin works with the engineering teams to ensure that Charter's clients are being provided with inventive and reliable technology solutions that align with their organizational objectives.
Mark George
Vice President - Business Transformation and Prairies Market Leader
Mark drives the growth of the firm's advisory and consulting services, which includes leading the recently established collaboration partnership with Andersen Consulting. He also holds ultimate responsibility for managing our business operations across the Prairies region.
OUR HEADQUARTERS
Designed and built to match what we stand for.
Charter's headquarters on Vancouver Island is North America's first Passive House certified commercial building, built around three goals: reflecting the value we bring clients, giving our team a space to do their best work, and honoring our sustainability commitments.
Our sustainability
Every decision, weighed against its footprint.
Sustainability isn't a side initiative at Charter, it's part of the strategy itself, reflected in how we work and what we ask of our partners.
Equipment recycling and repurposing for clients
When client technology reaches end of life, Charter repurposes and recycles it rather than sending it to landfill. This extends the useful life of hardware across our client base and reduces the volume of e-waste tied to every refresh cycle.
Circular-economy partnerships across suppliers and distributors
We work with supplier and distribution partners who are moving toward circular-economy practices, not just single-use procurement. That means the equipment we source and deploy is chosen with its full lifecycle in mind, not just its purchase price.
Reduced first-use plastics and packaging
Charter has cut first-use plastics and Styrofoam from how we package and ship technology to clients. It's a small change applied consistently across every deployment, rather than a one-time initiative.
In-house recycling programs
Beyond client-facing equipment recycling, Charter runs its own internal recycling programs at our facilities. Sustainability is treated as an operating standard inside the company, not just an offering we sell outward.
Water and energy conservation at our facilities
Our facilities, including our Passive House certified headquarters, are built and operated to minimize water and energy use. Energy-efficient product selection carries this same principle into the technology we recommend and deploy.
Hybrid work model, reducing our commuting footprint
Charter's company-wide hybrid work structure isn't just a flexibility perk, it's a deliberate reduction in the collective commuting footprint of our team. It reflects the same "Forward, Together" thinking we apply to client engagements.
Charter turns your technology into measurable business outcomes. Efficiently, secure, at enterprise scale.
Ready to see what's possible? Find out what Charter can do for you.
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