Technology Partners
Technology, matched to what you actually need.
We hold certifications across cloud and infrastructure, security, observability, automation, OSS/BSS and AI platforms. What goes in gets decided against your requirements, existing investments, and what your team actually runs.
OUR PARTNERS
300+ credentials held by 70+ certified specialists.
Technology should enable operational outcomes, not dictate them. We stay vendor-neutral, so what gets recommended aligns with your objectives, your existing investments and your long-term strategy.
HOW WE RECOMMEND
The shortlist comes after the requirements, not before.
Requirements before shortlist
What the environment has to do, agreed with your team and written down, before any manufacturer is in the conversation. It is also where we find what you already own and have not fully deployed.
Every response scored, including ones we would resell
We draft the RFP on your behalf, in your procurement's format, against those requirements. Each submission is then scored against that document rather than against what we carry. We resell some of what gets submitted. The scoring does not know that.
The recommendation and the reasoning
An executive summary your board, council or exec team can read on its own, showing what we recommend and why the others did not win.
WHAT COMES AFTER
Choosing takes weeks,
running takes years.
What follows is years of renewals, escalations, refresh cycles and integration work across manufacturers who each support their own equipment and nothing between it. We hold that as a single relationship rather than handing you one per vendor.
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Procurement and renewals
Licences bought at different times, on different terms, renewing on dates nobody tracks centrally. We hold the manufacturer relationships and the renewal calendar, so entitlement gets reviewed before it auto-renews rather than after.
Escalation across manufacturers
A fault that crosses two manufacturers becomes a coordination job before it becomes a fix, and the coordinating usually falls to whoever is on that night. We hold the support accounts and take the escalation, including the part where two vendors disagree about whose problem it is.
The gap between the products
Every platform works as specified and the integration between them belongs to nobody. That gap is where most operational friction actually lives, and it's the part no manufacturer's support contract covers.
Lifecycle and end of support
End-of-support dates arrive on the manufacturer's schedule, not the budget's. We track what's approaching end of life across the estate and put it in front of you while there's still time to plan for it.
Enterprise IT, sourced and supported in Canada.
Business IT hardware, software and services from our manufacturer partners. No grey market, no voided warranties, and a named account manager behind every order.
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Charter turns your technology into measurable business outcomes. Efficiently, secure, at enterprise scale.
Ready to see what's possible? Find out what Charter can do for you.
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