Privacy Policy
OUR APPROACH TO PRIVACY
- Charter Telecom Inc. (collectively “Charter”, “we”, “us”, “our”) is committed to the protection of personal data. This Privacy Policy explains how we collect, use, and protect data that identifies or is associated with you (“personal information”).
- As a national organization, this privacy policy is designed to meet Canadian federal standards as well as applicable provincial legislation and regulations. We are also bound by the confidentiality as outlined in client agreements.
- Charter may periodically make changes to this Privacy Policy. This privacy policy is current as of the “last modified date” which appears at the top of this page.
- This policy applies to any visitor or customer (collectively a “User”, “you”, “your”) while they interact with content, product, or services with Charter including Charter.ca (our “Website”).
- Before accessing or using our Website, please ensure that you have read and understood our collection, use, storage and protection of your personal information as described in this privacy policy. By accessing or using our Website, you are accepting and consenting to the practices described in this privacy policy.
PERSONAL INFORMATION THAT CHARTER COLLECTS
Charter collects and uses your personal information to operate our Website and deliver the services you have requested (the “Charter Services”). Charter collects two main types of information from you:
- information that you voluntarily provide to us (such as information provided through a voluntary registration process, sign-ups, or emails),
- information that is derived through automated tracking technology (collectively known as “Cookies”).
Voluntary information you provide to us. Charter collects personal information about you when you voluntarily submit information directly to us by filling in forms on our Website or by corresponding with us by phone, email or other means. This also includes information you provide when you register to use our Website, consent to receive email or text messages, place online orders with us, comment on articles or discussion boards, or enter a competition, promotion, or survey and when you report a problem with our Website. Occasionally, we may also request information such as your site preferences, supplementary information for orders you have placed, or demographics which will help us better serve you and other Users in the future. The information you provide to us may include your name, telephone number, email address, billing address, shipping address, payment information, email notification preferences, Website username, and password.
If you choose not to provide personal information, we may not be able to provide Charter Services to you or respond to your requests.
Information We Receive From Other Sources. We may receive personal information about you from individuals or corporate entities which are subscribers to Charter Services where you are designated a User of Charter Services. We also work closely with third parties (including, for example, technology providers, technology vendors, subcontractors in service delivery, advertising networks, or analytics providers) and may receive information about you from them, subject to your agreements with them.
Information Derived Through Cookies. The Website may use cookies or similar technology (collectively referred to as cookies) to serve secure pages to its Users without asking them to sign in repeatedly. Most browsers will allow Users to control cookies, including whether or not to accept them and how to remove them. If a system providing the cookie is unused for a defined time, the cookie will expire, forcing the User to sign in again to continue their session. This prevents unauthorized access to the User's information while they are away from their computer. The User may set most browsers to notify the User if a Cookie is received, or the User may choose to block Cookies with his/her browser. If the User chooses to erase or block Cookies, the User may need to re-enter their credentials to regain Website access.
HOW CHARTER USES PERSONAL INFORMATION
Improved Delivery of Services. Charter may link or combine personal information we collect or receive about you in order to provide you with a more personalized and convenient online experience such as fulfilling an order, providing customer service, tracking invitations, or supporting the use of the Website.
We may also utilize personal information to identify and/or provide information, products or services that may be of interest to you or contact you in connection with the underlying service and/or information we have collected.
Additionally, we may use non-identifying and aggregate information to better design our services or for business or administrative purposes.
We may share personal information with any member of our group, which includes our parent, subsidiaries, divisions, and affiliates.
Third Parties: We will not disclose, use, give or sell your personal information to any third parties except as described in this privacy policy or in connection to services provided on our Website. We may share your information with selected third parties, including:
- Business partners, vendors, suppliers, and subcontractors who perform services on our behalf (these companies are authorized to use your personal information only as necessary to provide these services to us)
- Analytics and search engine providers that assist us in the improvement and optimization of our Website
We may transfer personal information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of Charter’s business or as part of a corporate reorganization, stock sale or other change in control.
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements.
We may disclose personal information to comply with legal obligation or to enforce to apply our terms and conditions of service and other agreements; or to protect Charter’s rights, property, its customers, its Users or others.
Publicly Accessible Areas of the Website. Our Website includes publicly accessible blogs and forums. Any information you provide in these areas may be read, collected and used by others who access them. This includes information posted on our public social media accounts. We are not responsible for information (personal information or otherwise) you choose to submit to any publicly accessible area of the Website or social media accounts. To request removal of your information from our publicly accessible blogs and forums, please contact privacy@charter.ca.
Users will receive notice when their personally identifiable information might be provided to any third party for any reason other than as set forth in this Privacy Policy or as stated in contractual agreements signed with Charter and Users will have an opportunity to request that Charter not share such information.
MARKETING AND ADVERTISING
From time to time, we may contact you with relevant information about Charter Services or other products and services. Most messages will be sent electronically. For some messages, we may use personal information we collect about you to help us determine the most relevant information to share with you.
If you do not want to receive such messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. You can also change your marketing preferences at any time by accessing the unsubscribe link at the bottom of our emails.
HOW CHARTER PROTECTS USER INFORMATION, SYSTEM CREDENTIALS & INFORMATION
Charter is committed to protecting the data it receives from its Users. Charter has implemented security measures, including managerial, technical, and physical safeguards, to protect User information against unauthorized access, unauthorized alteration, disclosure, or destruction.
While no computer system or transmission of information via the internet is completely secure, Charter believes it has taken reasonable measures to protect your information. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Service, you are responsible for keeping this password confidential and should not share this password with anyone.
Our services run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. Please be aware that we cannot guarantee the security of your personal information to our Website and we are not responsible for the acts and omissions of third parties who we utilize or receive personal information. Any transmission is at your own risk.
International Transfers of Your Personal Information: The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third-party service providers have operations. If you are located in the European Union (“EU”) or the United Kingdom (“UK”), your personal information may be processed outside of the EU or UK and possibly in the United States.
YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION
Upon request, Charter will provide, update, correct, or delete your personal information without undue delay, as follows:
- The right to obtain access to your personal information in active and visible systems and accounts and receive that personal information in a commonly used format
- The right to update your personal information where it is inaccurate or incomplete
- The right to delete your personal information from active and visible systems and accounts
- The right to object, on grounds relating to your situation, to the processing of your personal information for direct marketing purposes
- The right to non-discrimination for exercising your rights as outlined in this policy, including, but not limited to, denying you goods or services or providing a different level or quality of service
User may access, update, correct, or delete any of their personal information by logging into their account or submitting an email to privacy@charter.ca.
CONTACTING US
If you have any questions, comments, or requests regarding this privacy policy, please address this to our Privacy Officer at privacy@charter.ca. Communications can also be addressed to:
Charter Telecom Inc.
Attn: Privacy Officer
2614 Sooke RdVictoria, BC V9B 1Y2
Canada
Last Modified: March 20, 2025
