Federal, Provincial & Municipalities
Citizens don't see the department, they see the wait.
Charter helps Canadian public-sector organizations modernize the systems behind essential services, connecting strategy, architecture, implementation and operations while navigating procurement, funding, security and continuity requirements.
The Reality
The cost of getting it wrong outlasts the project.
Public-sector technology decisions live for years. They must withstand funding cycles, leadership changes, security scrutiny, procurement requirements and the realities of day-to-day operations. Charter helps teams make those decisions with the full lifecycle in view, from the initial strategy and business case through implementation, transition and ongoing operation.
WHERE CHARTER HELPS
Our capabilities, applied to public service.
Charter helps public-sector organizations move from assessment and strategy through architecture, implementation and ongoing operation while accounting for security, continuity, funding, governance and the realities of delivering essential services.
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Strategy, assessment and roadmaps
Turn a complex current state into a practical, sequenced plan. Charter assesses risk, readiness, dependencies and operating requirements, then helps define the roadmap, priorities and business case for moving forward.
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OUR SERVICE OFFERINGS
IT/OT architecture, infrastructure and connectivity
Connect policy and service objectives to the processes, systems, governance and target architecture required to deliver them.
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OUR SERVICE OFFERINGS
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Infrastructure, cloud and connectivity
Modernize the technology foundations behind public services while protecting availability, interoperability and continuity throughout the transition.
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OUR SERVICE OFFERINGS
Cybersecurity, identity and resilience
Strengthen how systems, users and data are protected without creating unnecessary friction for employees or interrupting essential services.
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OUR SERVICE OFFERINGS
Applications, data and integration
Reduce fragmentation by connecting applications, workflows and information around the service being delivered, not the department that owns each system.
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OUR SERVICE OFFERINGS
Delivery, transition and managed operations
Carry the work through implementation, migration, adoption and ongoing operation with clear accountability, documented knowledge and measurable service performance.
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OUR SERVICE OFFERINGS
CANADIAN OPERATING CONTEXT
Built for the realities of the Canadian public sector.
Public accountability, procurement rules, funding cycles and the political calendar shape what is possible before a single technology decision is made. These are the constraints we work through at the start rather than discover at implementation.
Fiscal cycles shape sequencing and commitment
Capital and operating budgets move on separate cycles; approval and spend authority are not the same question. We sequence programs to available funding, not to a multi-year case that assumes otherwise.
Leadership and policy changes can reshape priorities
Government transitions and fiscal year-end shift priorities and approvals mid-mandate. We plan delivery against those dates, not an idealized schedule.
Data residency and sovereignty influence architecture
Data location is a design constraint, not a downstream concern. We deploy within Canadian residency requirements and resolve sovereignty questions in the architecture, before review.
Federal, provincial and municipal governance models differ
Vendor-of-record status, procurement vehicles and consortium agreements determine the distance between a decision and a start date. We scope and document to move through those structures, not around them.
Delivery accountability crosses departmental boundaries
Public sector delivery is accountable to oversight most vendors never encounter. Documentation, audit trails and decision records are part of the deliverable — not evidence assembled after the fact.
External partners extend capacity
When a supplier is compromised, the department owns the response. Security terms, monitoring rights and incident notification are set at procurement, not renegotiated after an event.
OUR APPROACH
A practical path from assessment to sustainable operation.
ASSESS
We document what's running, and what it costs to keep running
We inventory the application estate, review the security posture and vendor agreements, and establish what the current environment actually costs. Two to six weeks, across departments or sites. You get written findings and a costed shortlist.
Design
We turn the architecture into stages a council can approve
We design the target architecture, then sequence it into stages that fit the funding cycle, procurement path and political calendar. Four to eight weeks, built with IT and program leadership in the room, with a business case that holds up at an Auditor General or council review.
Deliver
We build and connect it while the service stays open
Infrastructure refresh, citizen-facing portals, case management and workflow modernization for the administrative processes still running on paper. Identity comes into one place and integrations connect systems .
OPERATE
We carry the operating load for as long as it's needed
Monitoring, patching, service desk and lifecycle planning on a defined model, with the same team. Where staffing is the bottleneck, managed services carry that load so internal staff can focus on program work. AI governance is added as Copilot reaches the tenant.
APPROVED VENDOR
Procurement vehicles and approved sourcing.
Through vehicles like OECM and CSPV, we offer streamlined access to top-tier networking and security partners, alongside a full spectrum of professional services.
Centre d'acquisitions gouvernementales (CAG)
Charter is proud to be an approved supplier for the Centre d'acquisitions gouvernementales (CAG), supporting Québec public sector organizations with networking products.
Learn more
OECM
Agreement: Networking Products & Related Services
Scope: This agreement ncludes a comprehensive selection of physical and virtual networking products, software, and licensing subscriptions. All professional services related to networking and security can be covered under this agreement, including but not limited to network design, implementation, and management services.
Approved Partners:
HPE Networking (Aruba & Juniper)
Extreme Networks
Palo Alto Networks
Arista Networks
Ericsson
Radware Inc.
Ruckus Networks
CSPV
Watchguard
Juniper
HPE Networking
Arista Networks
Checkpoint
Cisco
Splunk
Palo Alto Networks
Radware
A10 Networks
InfoBlox
RedHat
Veeam
Ribbon Communications
ProServices Categories
Stream 1 - (A) Application Services
1.1 Application/Software Architect
1.2 ERP Functional Analyst
1.4 ERP System Analyst
1.6 Programmer/Software Developer
1.7 Programmer/Analyst
1.8 System Analyst
1.10 Test Coordinator
1.11 Tester
1.12 WEB Architect
1.14 WEB Developer
1.15 WEB Graphics Designer
Stream 3 - (I) IM/IT Services
3.6 Network Analyst
3.7 Platform Analyst
Stream 4 - (B) Business Services
4.1 Business Analyst
4.6 Business System Analyst
4.7 Business Transformation Architect
4.10 Help Desk Specialist
Stream 5 - (P) Project Management Services
5.1 Change Management Consultant
5.6 Project Administrator
5.7 Project Coordinator
5.8 Project Leader
5.9 Project Manager
5.10 Project Scheduler
5.12 Risk Management Specialist
Stream 6 - (C) Cyber Protection Services
6.1 Strategic IT Security Planning and Protection Consultant
6.2 IT Security Methodology, Policy and Procedures Analyst
6.3 IT Security TRA and C&A Analyst
6.4 IT Security Product Evaluation Specialist
6.6 IT Security Engineer
6.7 IT Security Design Specialist
6.8 Network Security Analyst
6.9 IT Security Systems Operator
6.10 IT Security Installation Specialist
6.11 IT Security VA Specialist
6.12 Incident Management Specialist
Stream 7 - (T) Telecommunications Services
7.4 Telecommunication Technician
TBIPS Categories
Stream 1 (A) Applications Services
A.1 Application/Software Architect
A.2 ERP Functional Analyst
A.4 ERP System Analyst
A.6 Programmer/Software Developer
A.7 Programmer/Analyst
A.8 System Analyst
A.10 Test Coordinator
A.11 Tester
A.12 WEB Architect
A.14 WEB Developer
A.15 Web Graphics Designer
Stream 3 (I) IM/IT Services
I.6 Network Analyst
I.7 Platform Analyst
Stream 4 (B) Business Services
B.1 Business Analyst
B.6 Business System Analyst
B.7 Business Transformation Architect
B.10 Help Desk Specialist
Stream 5 (P) Project Management Services
P.1 Change Management Consultant
P.6 Project Administrator
P.7 Project Coordinator
P.8 Project Leader
P.9 Project Manager
P.10 Project Scheduler
P.12 Risk Management Specialist
Stream 6 (C) Cyber Protection Services
C.1 Strategic IT Security Planning and Protection Consultant
C.2 IT Security Methodology, Policy and Procedures Analyst
C.3 IT Security TRA and C&A Analyst
C.4 IT Security Product Evaluation Specialist
C.6 IT Security Engineer
C.7 IT Security Design Specialist
C.8 Network Security Analyst
C.11 IT Security VA Specialist
C.12 Incident Management Specialist
PROVEN RESULTS
Public Sector Modernization
A 60-day modernization path for a legacy government eService.
A provincial driver and vehicle licensing eService was failing users on deprecated technology, and leadership needed a defensible decision on what to do next. In 60 days, Charter delivered two actionable roadmaps and a step-by-step plan to replace the legacy platform, giving decision-makers a funded, lower-risk path forward rather than a costly guess.
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K-12 · British Columbia
A BC school district got 30 minutes a day back for every staff member.
A BC district serving 7,000+ students cut admin workload and gave every staff member 30 minutes a day back, with no new headcount. See how Charter did it.
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The Team
Public-sector practitioners who understand the approvals and the delivery.
Work with people who understand public-sector governance, procurement, security and operational continuity, and who can remain involved from strategy through execution.
Ryan Abel
Chief Revenue Officer
Driving this commitment to our clients and partners is our Chief Revenue Officer, Ryan, who leads our national strategy to deliver innovative technology solutions.
Charter turns your technology into measurable business outcomes. Efficiently, secure, at enterprise scale.
Ready to see what's possible? Find out what Charter can do for you.
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