IT Support Services

Information Technology is vital to your organization, so you need it to run smoothly. However, managing IT infrastructure smoothly doesn't necessarily entail assembling an in-house team. Let our experts do it for you.

Charter's IT Support Services team offers extensive network and technical support, enhancing your operational efficiency while reducing downtime. Whether as your primary support unit or as a supplement to your existing IT team, we ensure seamless IT operations.

Here’s what our flexible, efficient, and timely technical support can offer your business:
• A single point of contact for your team
• Access 24 hours a day, 7 days a week, 365 days a year
• Incident and service request handling
• Live answer phone support
• Email and online portal ticket logging
• Remote Level 1 & 2 incident assistance
• Simple and complex Break/Fix incident resolution
• Handle Move, Add, and Change (MAC) service request resolution, including remote service request handling
• Flexible services and pricing
• Direct access to subject matter experts and architects for all of our aligned manufacturers

Our team comprises committed technical experts boasting certifications from over 10 renowned manufacturers and vendors. With direct access to architects from our key partners, you'll consistently receive expert assistance from our certified technicians. Notably, we hold Partner Certifications with industry leaders such as Cisco, Juniper Networks, Extreme, and Microsoft.

Charter can also supplement your existing team’s capacity, ensuring your support levels match your requirements while streamlining your IT operations. CharterCare can build capacity within your team with our technical support service that offers flexible support options. We tailor our support to align with your Service Level Response Objectives (SLOs), offering both monthly and ad-hoc support options. 

For instance, our monthly support flex blocks provide 4, 8, or 16 hours of support per month, while our ad-hoc support option offers on-demand assistance with a minimum of 2 hours of support.

With CharterCare support services, you benefit from a single point of contact for efficient technical support from someone with an intimate understanding of your business and infrastructure. We can dramatically reduce downtime during incidents, with a skilled technical team that provides timely and reliable support. Our goal is to minimize the disruption to your business.