Managed IT Services

We help mitigate the risk associated with daily IT management through a process of proactive platform management, health checks, and change control.

We offload daily IT stress so you can
drive strategic initiatives

Focus on what matters most

Our approach frees up your internal IT teams to dedicate their time to strategy and planning that drive more value for your organization.

Extend your capabilities

At the heart of our managed IT services is the relationship between your team and ours. We take a collaborative approach that makes us feel like an extension of your team.

Realize higher ROI

By leaving daily IT management to our expert team, you don’t burn as many cycles managing changing requirements and evolving technology.

Our suite of Managed IT Services lets you focus on strategic direction while we look after the vital work of daily IT management. 

We’re not replacing your IT team—we are freeing them up for the important work of strategy and planning. The relationship between your team and ours will be one of collaboration. We’re an extension of your team, not a substitute. We take a collaborative approach that makes us feel like an extension of your team.

Drive more value into your organization while we mitigate risk and provide a higher return on investment from your technology. We handle changing and evolving requirements and technology so your IT team can bring even more value to your organization.

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We provide peace of mind with skilled IT professionals who help keep your business productive

Cloud

We help you take advantage of innovative cloud solutions through readiness assessments, migration services, and ongoing operational support to ensure uninterrupted services.

Collaboration

Our meeting and correspondence offerings ensure you stay connected with reliable communication. Our flexible packages include setup & support services, Cisco Webex, Microsoft Teams, Zoom, and cloud-connected PSTN.

Security

We help keep the bad guys out through proactive vulnerability scans, patch management, and multi-factor authentication to ensure only those with permission get access.

Infrastructure

Limit the complexity that comes with infrastructure management by letting the Charter team take care of everything from backups, to security patching, to upgrade cycles, and more.

Charter's Managed IT Services
Cloud Services
‍Cloud solutions offer many benefits to business: always available; provide enhanced security; eliminate the need for expensive hardware, software, and maintenance. 

We tailor solutions to your requirements, with cost-effective solutions that are highly scalable, so you can easily adjust resources based on changing needs. Our team of experts provides ongoing support and maintenance to ensure that cloud services run smoothly and effectively. Solutions are tailored to any size of organization, from a small business to a large enterprise. 

Backup As A Service
Business data is the lifeblood of any organization. Threats are common and found everywhere: natural disasters, viruses, user error, and ransomware. We protect your organizational data with Backup as a Service (BaaS), a subscription-based approach to protecting your valuable assets.

Charter Backup will restore your data in a matter of seconds, keeping your business running and your data safe. This all-in-one solution includes verified backups, restoring options for any scenario, instant virtualization, and ransomware protection. 

Data is backed up to a private cloud so backup and recovery can be performed locally, or in the cloud, with no additional configuration. We also provide quarterly testing and validation, and will address all your compliance and regulatory requirements.

Managed DNS Security
Technology is vital to keeping your business operating at its optimum level. It’s changing at a rapid pace, and so are the external threats. You need a partner that protects and represents your organization. 

Our Domain Name System (DNS) security defends your DNS infrastructure from cyberattacks, ensuring your business infrastructure is operating efficiently and reliably. We deliver the most secure, reliable, and fastest internet experience while enforcing security at the DNS layer. Our system blocks requests to malicious domains before a connection can be established. This stops threats before they reach your network.

To do this, we leverage unmatched threat intelligence from Cisco Talos, one of the world’s largest commercial threat intelligence teams. Charter Managed DNS Security uncovers and blocks a broad spectrum of malicious domains, IPs, URLs, and files used in attacks.

Mitigate risk with proactive reporting and rapid issue detection

Remote Monitoring and Management

We provide 24 x 7 x 365 real-time event and alarm reporting across all your organization’s managed infrastructure. Our systematic process ensures rapid identification and classification of events to ensure we can move towards a resolution.

Network Operations Center Access

Enjoy 24 x 7 x 365 access to the team of experts in our Network Operations Center via phone, email, or online portal. When you need assistance, you talk to a real person and your cases are assigned to an engineer within the hour.

Proactive Platform Management

With the pace of technology change, it can be easy to fall behind current trends and requirements. Through ongoing health checks and reviews, we work with you to proactively grow and modernize your operations.

Emerging IT Services

Our emerging IT services drive the innovation engine at Charter. From design to operationalization, our team can support your efforts in digitization and cloud, DevOps, and enablement.

Managed DNS Security

With Charter Managed DNS Security, you can effectively manage your organization's internet access using more than 85 category-based content filters. It's simple to customize what domains and content your organization has access to.

Secure Connected Worker

Supporting and securing your organizational endpoint devices that can include laptops, desktops, and mobile devices. Help Desk Support Services are included to ensure when issues occur we are there to support you. This service protects your workers from any location and across devices to ensure complete protection against internet malicious websites, malicious files, phishing, and unwanted domains and applications.

Our emerging IT services drive innovation, from design to operationalization.
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‍As your partner, we focus on your technology so you can focus on your business.
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Do more than keep pace—move ahead in the fast-paced digital environment.
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Additional Resources

Learn more about all the managed services available to your organization in these downloadable documents.
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Charter Managed Services
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Managed Services Tiers
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Backup as a Service
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Managed DNS Security
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SaaS Protection Backup‍

We can help you mitigate the risk and time associated with daily IT management.

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