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Technology Solutions

Customer service. Operational excellence. Cutting-edge solutions.

Technology now drives almost everything we do in business. Using industry-leading Cisco, Juniper and Avaya products, Charter designs and deploys precedent-setting solutions that meets your needs and benefits your bottom line.

Our Enterprise, Service Provider and Service Solutions are designed to:

  • Increase business productivity and profitability
  • Improve communications
  • Enhance connectivity
  • Grow and modernize operations
  • Secure critical data
  • Simplify complex networks

Enterprise Solutions

Increase your competitive edge with a high performance network.

We provide the technology expertise to help your business grow, maximize assets, and speed up business. Our Enterprise Solutions are designed to help reduce your total cost of ownership while still enhancing the capabilities and resiliency of your network. Our solutions are robust and scalable for your business, providing application-aware networks with security protection against today’s most sophisticated threats.

Service Provider Solutions

Improve your technology to deliver paramount service.

Charter’s innovative Service Provider Solutions are designed to facilitate faster delivery of your programs or services while enhancing the customer experience. Regardless of the catalyst for your core upgrade, Charter has carrier-grade solutions that are sized right and priced for your market.

Service Solutions

Charter’s Service Solutions are available whenever and however you need them to keep your technology running smoothly.

Charter believes that your success is our success, which is why our managed and professional services are tailored to each client for optimal results. From short-term staff augmentation through to complete project management, Charter’s Service Solutions are designed for our clients’ success. We provide complete training resources from custom on-site training through to formal classroom technology training for certification preparation. Charter’s professional engineers help your staff keep up with the everyday management of your network, both tactically and strategically.

Our Solutions Suite

Data Centers

A secure and reliable data center is the backbone of your business.   With solutions for 100 to 10,000+ users, Charter designs and manages industry leading data centers for organizations across Canada.   Our design focus is striking the perfect balance of performance and scale with the right combination of compute power, network bandwidth, storage capacity, and I/O access density, combined with the latest in operation automation and tools.

Enterprise Networks

Our story began with designing and implementing reliable and scalable enterprise grade networks for businesses, large university campuses, and provincial governments across Canada.

 

We use industry leading Cisco, Juniper and Avaya products to provide application-aware networks, campus fabric designs, and private cloud capabilities for organizations of all sizes.

 

Almost everything we do in business today involves mobile technology. Charter understands the opportunities and challenges that can arise for businesses during the shift towards greater mobility. Our mobility solutions focus on simplifying your systems and quickly and efficiently solving any wireless challenges your business faces. One of the most common movements for businesses is toward BYOD and registration management. At Charter, we deploy best-in-class wireless, both carrier-grade and single or multi-tenant solutions, for BYOD and registration management.

IP/MPLS

Customers want to consume more but revenue per megabit is on the decline. Today, Service Providers are challenged by the need to grow to 10GbE, 40GbE, and 100GbE. Charter’s IP/MPLS solutions are an innovative network design that allows for service delivery across a wide scale. Charter’s IP/MPLS design speeds and shapes up complex high performance networks to improve quality of service.   IP/MPLS service delivery architecture scales easily along with your business to meet diverse client and interconnection needs all with the same architecture.   In addition, Charter offers in-country Proof of Concept (POC) lab testing. Charter’s industry leading regional labs provide access to technologies at a local level reducing the need to travel to manufacture facilities outside of Canada to see your designs in action prior to purchasing.

Transport

Tower builds, radio installations, and commissioning can bring your service to customers almost anywhere in the world. From design to implementation, Charter can provide all optical transport requirements.   Charter’s broad portfolio encompasses both Metro and Long Haul optical transport and wireless backhaul. This also includes data rates of 1, 10, 40 and 100Gb, Ethernet, FibreChannel, OCxxx protocols, CWDM and DWDM multiplexing, and coherent 100Gb.   From wireless backhaul to licensed and un-licensed microwave point-to-point solutions, we can get you to those hard to reach sites!

Security

In today’s IT world, security is king.   Charter understands the security challenges facing organizations today; threats are more sophisticated and attacks more frequent. We have carrier-grade solutions to protect your vital assets and solutions that are specifically tailored to certain segments of your network. We also offer solutions that you can use to protect your customers from an attack, and protect you from your customers’ attacks. It is an insidious world, but we have industry leading security partners who stay in front of the bad guys so you don’t have to.

Collaboration

Charter understands that having a well-connected team is critical to the success of your business. That’s why we deliver simplified, user-friendly unified communications tools that will reach beyond your walls to enhance communication with your team, customers and suppliers.   Our solutions include voice and call centers, one number contacts, secure instant messaging, and high definition video and telepresence services such as Webex.

Charter Branded Services

Charter has been Putting Technology to Work for 20 years. Our team’s real-world experiences and breadth of knowledge has enabled Charter to build branded services to design, enhance, build and maintain industry leading IT infrastructure across Canada and around the globe.   Our Charter Branded Services (CBS) suite of customized services are designed to help our clients make strategic technology and staffing investments, provide IT expertise without the upfront costs, and leverage our services and solutions to solve critical needs affordably. CBS delivers intimacy of our customers’ needs, infrastructure and requirements without the burden of expensive staff expertise. Using CBS results in minimized network downtime and faster resolution times to help you sleep better at night!

Charter Branded Services - Professional Services

Our technology experts have an in-depth understanding of how technology is evolving in order to ensure the design process for your network results in the best possible solution for your budget.   Our Professional Services include:

  • Architecture and design consulting.
  • Turnkey technology solutions using our unique Guaranteed Delivery methodology to ensure your IT infrastructure is delivered on time and on budget; resulting in total customer satisfaction.
  • Project management services tailored to the size and/or complexity of each challenge.

Charter Branded Services - Operational Support Services

Charter’s Operational Support Services leverage the latest tools and our senior engineering resources to augment your IT needs. These services include:

  • ITIL Service Desk
  • Managed Services:  – Managed Infrastructure (WAN, LAN, WiFi, Security, Collaboration)  – NOC Services  – Staff Augmentation  – Procurement Services  – Infrastructure as a Service (IaaS)  – Procurement as a Service (PaaS)
In addition, Charter’s innovative MaintenancePLUS is a blended IT service and support program that provides our clients with timely and comprehensive network support to increase performance and minimize down time. MaintenancePLUS delivers four critical values to your company:
  • Direct access to levels 3 and 4 of the manufacturer’s support team
  • 24-hour access to a single point of contact for all maintenance needs
  • Tech Support and RMA processing
  • Intimate knowledge of your network and needs by every member of our team

Charter Branded Services - Emerging IT Services

Our Emerging IT Services drive the technical aspects of our innovation engine at Charter. Our team of experts specialize in understanding your business and innovating the next generation of solutions to optimize your business. From design to operationalization, Charter’s Emerging IT Services get you to the next level.   Our services include:

  • DevOps Adoption and Enablement Services
  • Technology Adoption Services (Digitization, Cloud)
  •  IT Audit Services

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