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After a year of exponential growth, we are excited to recap Charter’s monumental year and share what this means for our clients and partners moving forward.

This spring, we announced that Charter has acquired Victoria-based Boardwalk Communications – one of the top Cisco network integrators in Western Canada. The merger fortifies Charter’s national presence and deepens the array of solutions we offer to our customers.

With the acquisition of Boardwalk, Charter adds industry-leading Cisco products to our solutions suite and increases the breadth of our team of technology experts. All of Boardwalk’s staff have joined Charter, growing our company to more than 90 employees in eight offices across Canada.

Together, we are exponentially more capable of providing our clients with powerful IT solutions to their business problems. We now have the capacity of a bigger IT company without losing focus on the personalized customer service and acute understanding of business requirements that has brought both companies to this point.

The acquisition of Boardwalk, a company that works extensively with healthcare providers, is a strategic move for Charter as our team continues to focus on building healthcare-specific solutions in 2017. Philip Stone, who is leading this effort, has added industry veteran Dave Mathieson from Cisco’s healthcare division, to the team.

Charter is also celebrating an award-winning year. This fall, Charter was named one of the Top 20 Most Promising IT Infrastructure Solution Providers in North America by CIOReview magazine for being at the forefront of providing technology solutions and our impact on the marketplace. Boardwalk was also recognized this year with the Architectural Excellence, Enterprise Networking award for Canada from Cisco after growing the company’s Enterprise Network business more than 100% in FY 2016.

Our company is growing, dynamic and modern, so we are excited to announce that our new and refreshed website www.charter.ca is now live!

Our new website is clean and easy to navigate so you can learn more about our growing solutions suite, our partners, and our technology success stories. We are also creating new ways to connect to our clients and partners. This blog will be updated monthly, and we will be launching a quarterly newsletter with case studies, technology news and tips, product updates and exclusive offers. At Charter, our most valuable asset is our people – so we will also introduce you to our team and share their stories.

Clients can easily access the My Charter customer portal and our Trouble Ticket system on the new website at www.charter.ca/my-charter.

After this monumental year, Charter is now positioned to address new technology challenges and build new solutions in 2017. We look forward to sharing more on this in the near future. For now, we invite you to explore our new website and sign-up for our quarterly newsletter.

If you would like to provide feedback on the new website, please email your comments to info@charter.ca.
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Press Release
Will Focus on Service to Lower Mainland Health Care Providers

VICTORIA, BC–(Marketwired – November 13, 2016) – Information technology (IT) solutions sales veteran Dave Mathieson has joined Charter Telecom Inc. (Charter) of Victoria, in a move that reflects Charter’s increased focus on providing IT products and solutions to Canadian health care providers. 

Mathieson has spent the last six years with Cisco Systems, Inc., the world’s largest IT networking company, in a successful stint with the company’s Health Care group. Before that, Mathieson spent many years as a senior account manager at Nortel, the pioneer Canadian communications technology company.

Charter President Kelly Michell said Mathieson’s appointment is part of Charter’s strategic focus on providing IT infrastructure solutions to the health care sector, which increasingly relies on IT for everything from more effective use of resources to improved diagnostics, communications, and scale.

Recently, Charter acquired Boardwalk Communications, also of Victoria, an acquisition that adds Cisco products to Charter’s array of products and services.

“With his experience at Cisco, Dave Mathieson is an ideally suited addition to our combined health care practice,” said Michell. “Our ability to attract a talent such as Dave indicates Charter’s success as a major Canadian solution provider,” he said.
Charter President Michell said Mathieson’s mission will be to continue growing his relationships with health care authorities, with an extended focus upon health care providers in B.C.’s Lower Mainland region.

Charter’s progress has been noted by U.S.-based CIOReview magazine, which recently recognized Charter as one of North America’s “20 Most Promising IT Infrastructure Solution Providers” for 2016.

Dave Mathieson joined Charter effective Monday, November 7, 2016.

About Charter
Charter was founded in 1997 and ever since it has continued to lead the way in technology innovation, customer service, operational excellence, and cutting-edge solutions. Charter provides communications technology expertise thereby helping clients grow, maximizing their assets and speeding up business process

www.charter.ca


Media Contact
Paul Sullivan
BreakThrough Communications
O: 604-685-4742 M: 604-603-7358
p.sullivan@breakthroughpr.com

Download PDF Press Release

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Press Release

FREMONT, CA — September 9, 2016 — Charter, a Canadian communications technology leader based in Victoria, BC, has been named one of the 20 Most Promising IT Infrastructure Solution Providers 2016 in the annual ranking from CIOReview, the magazine announced today.

Jeevan George, Managing Editor of CIOReview, said Charter was named to the list because the company’s managed services “provide clients with opportunities to leverage the latest tools and senior engineering resources to augment portions or all of their IT needs.”

Over the past few months, CIOReview magazine analyzed hundreds of IT Infrastructure Solution Providers and shortlisted the companies at the forefront of tackling challenges in the IT Infrastructure space. A distinguished panel consisting of CEOs, CIOs, and analysts selected the list of 20 Most Promising IT Infrastructure Solution Providers 2016.

“We’re honoured by the recognition,” said Kelly Michell, President of Charter. “An acknowledgement by CIOReview editors and a panel of industry executives provides a strong measure toward the value of the solutions and skillsets we bring to our clients’ needs on a daily basis.”

Charter offers complete IT management solutions including procurement, network design and implementation, network support, and support contract management including SLA-based management. Charter’s Managed Services solutions allow clients to leverage Charter’s knowledge and expertise to increase their ROI and customer satisfaction, both internally and externally. Charter also provides Infrastructure-as-a-Service (IaaS) which fulfills the client’s network needs with features that traditional procurement does not.

This is the first year Charter has been named to the annual CIOReview list.

About Charter
Charter was founded in 1997 and ever since it has continued to lead the way in technology innovation, customer service, operational excellence, and cutting-edge solutions. Charter provides communications technology expertise thereby helping clients grow, maximizing their assets and speeding up business process.
www.charter.ca

About CIOReview
Published from Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways adopted by firms to execute the smooth functioning of their businesses. A distinguished panel comprising of CEOs, CIOs, IT VPs, and the CIOReview editorial board finalized the “20 Most Promising IT Infrastructure Solution Providers 2016” in the US and shortlisted the best vendors and consultants.
www.cioreview.com

See the full article Here: CIOReview – Charter

Media Contact:
Danielle Johnson
BreakThrough Communications
M: 604-803-0341
E: associatebreakthroughpr@gmail.com

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Times Colonist

Two Victoria-based companies have joined forces to create a national network technology leader.

Charter said Monday it has acquired Boardwalk Communications in a deal that will combine executives and staff of about 80 in Victoria and serve hundreds of customers across Canada. No financial details were disclosed.

Charter has grown over the past 19 years into one of Canada’s leading information-technology network providers. The company builds, maintains and operates secure, high performance communications networks and data-centre infrastructures for some of the most critical networks in the country.

Charter is also a reseller of Juniper and Avaya network products. By acquiring Boardwalk, it will add Cisco products to its array. Boardwalk, founded in 2002, has consistently been one of the top Cisco network integrators in Western Canada, in terms of growth, with large health-care and Fortune 200 customers as clients.

“An opportunity to continue and potentially accelerate our growth with a company like Charter that is so similar to ours in many ways was something we could not pass up,” said Boardwalk president Philip Stone, who along with cofounder Andries Louber will also be joining the Charter management team.

Charter president Kelly Michell called it “a coming together of highly recognized, industry-respected, likeminded organizations with well-aligned values and operating principles.”

“With very little overlap in the marketplace, the companies’ combined strength and focus means we can offer the best in technology solutions with the highest degree of engineering expertise and customer service.”

Charter also announced the appointment of Steven Kinsey as vice-president of strategy and planning to help drive growth in new markets. Kinsey most recently served as the vice-president of sales and operations for Western Canada at Cisco Systems Canada.
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VICTORIA, April 4, 2016 /CNW/ – One of B.C.’s leading information technology companies, Victoria-based Charter, has acquired Boardwalk Communications, also of Victoria, in a move that will create a national network technology leader offering a full spectrum of products and services to customers across Canada.

On its own, Charter has grown over the last 19 years into one of Canada’s foremost information technology (IT) network providers to clients operating some of the most critical networks in the country. Cited as one of B.C.’s fastest growing companies by Business in Vancouver, Charter is an elite value-added reseller of Juniper and Avaya network products; by acquiring Boardwalk, it will add Cisco products to its array.

Founded in 2002, Boardwalk has consistently been one of the top Cisco network integrators in Western Canada, in terms of growth, with large healthcare and Fortune 100 customers as clients. With offices in Victoria, Vancouver and Regina, the company has continued to expand its reach and capture market share.

In addition to continuing to manage the operations of Boardwalk Communications, co-founders Andries Loubser and Philip Stone will also be joining the Charter management team.

Said Boardwalk President Philip Stone: “An opportunity to continue and potentially accelerate our growth with a company like Charter that is so similar to ours in many ways was something we could not pass up. We are mutually respectful of the value that each company delivers and I believe that this will create a synergy and strength that is unparalleled in the Canadian market.”

Charter president Kelly Michell called it “a coming together of highly-recognized, industry-respected, like-minded organizations with well-aligned values and operating principles.”

“With very little overlap in the marketplace,” he said, “the companies’ combined strength and focus means we can offer the best in technology solutions with the highest degree of engineering expertise and customer service.”

Charter will continue to be headquartered in Victoria. Charter also has an office in Vancouver as well as branches in Calgary, Edmonton and Toronto. With the acquisition of Boardwalk, the new company will have a combined workforce of over 80 staff, and will look for continued growth across Canada.

While announcing the acquisition of Boardwalk, Charter also announced the appointment of Steven Kinsey as Executive Vice President of Strategy and Planning. Mr. Kinsey is a 16-year veteran IT network industry leader, and most recently served as the Vice President of Sales and Operations for Western Canada at Cisco Systems Canada.

Said Charter’s Kelly Michell: “Steve’s track record in driving growth into new market sectors as well as major transformational projects for existing clients makes him an excellent addition to the Charter team.”

In addition to his executive roles, Mr. Kinsey has been active in helping industry recognize the innovative role of technology in advancing their goals and objectives. He sits on the Board of Directors of the Michael Smith Foundation for Health Research where he is a member of the Finance and Audit Committee. He is also on the Board for the BCNET Advanced Research network, and is the Co-Chairman of the BCNET Applications Committee.

About Charter:
Charter is in the business of helping Service Provider and Enterprise clients build, maintain and operate secure, high performance communications networks and data center infrastructures. Founded in 1997, Charter’s success has been underpinned by adding tangible value to their Clients Solutions and Networks. Charter’s clientele can be defined as the Fortune 200 of Canadian business and ranges from medium to large size regional organizations to national and international corporations and provincial governments.

Charter is headquartered in Victoria and has branch offices in Vancouver, Calgary, Edmonton and Toronto. While physically located in Canada, Charter operates on behalf of their clients throughout Canada, the United States and the rest of the world. Charter has successfully completed projects north of 60, Australia, U.S., Isle of Man, Singapore, Great Britain and Yemen. www.charter.ca

About Boardwalk Communications:
Founded in 2002, Boardwalk Communications is a leading services and solutions provider that works with customers to design, build, support and manage best practice IT infrastructures. Boardwalk’s customer base is comprised of many well-known enterprise organizations based in Western Canada.

Recognized by Cisco as one of their top growth partners in Canada, Boardwalk’s focus on Cisco as a manufacturer partner offers their customers a very unique product and services experience. With offices in Victoria, Vancouver and Regina, Boardwalk is well-suited to serve enterprise customers across Western Canada.

Image with caption: “Charter (CNW Group/Charter)”. Image available at: PR News Wire

SOURCE Charter

For further information:
or to interview Kelly Michell, please contact:
Paul Sullivan, Breakthrough Communications,
Mobile: 604-603-7358, Office: 604-685-4742
Email: p.sullivan@breakthroughpr.com

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Victoria BC: Charter Telecom Inc. a leader in the design, implementation and management of high performance data networks, headquartered in Victoria BC and with offices in Vancouver, Calgary, Edmonton and Toronto announced today the acquisition of AMA Inc.’s Network and Security Group (NSG) located in Toronto Ontario. The acquisition will close on December 1, 2015.

The Asset purchase of AMA’s Network Security Group fits strategically with Charters’ business of designing, building and managing some of the most critical, high performance networks and data center infrastructures in Canada. The acquisition allows Charter to expand their sales and services offering to a greater customer base of both Private and Public sector customers throughout central Canada.

The integration of the skills, experience and reputation developed over a period of 28 years by NSG with our Toronto team will further Charter’s goals of delivering business innovation and 100% customer satisfaction to existing and new customers. The move also accelerates Charters’ growth plan and further establishes its position as a national leader in the Enterprise, Service Provider and Data Center markets.

“Our acquisition of AMA’s Network Security Group adds to our overall sales and service offerings in Central Canada. This investment represents an important strategic opportunity to provide an expanded availability our design, implementation, management and post sales services to the current customers of both Charter and AMA NSG as well as to new customers” said Paul Chandler, CEO of Charter. “Charter is eager to welcome AMA NSG customers and staff to the Charter team”. “The integration of AMA’s networking and security team into Charters’ organization will bring a new level of technical expertise, services offering and geographical coverage that will benefit our customers in managing their high performance networks and data center infrastructures”, stated Daniel Cheng CEO of AMA. “This acquisition will allow AMA to focus our priorities on delivering world class cloud based solutions through the “Simplify with Cloud” program to our combined customer base.”

About Charter
Founded in 1997, Charter works together with customers to understand their business needs, then harness technology to make their business more efficient, more productive, and more secure – at the same time, saving them money. Charter combines leading technology and superior customer service, and has built a reputation for delivering projects on time and on budget. The recipient of numerous industry awards, Charter has partnered with the best suppliers in the field – making us one of Canada’s leading network infrastructure providers.

Media Contact:
Kelly Michell – President
Charter Telecom Inc.
778.410.2502 – kelly@charter.ca
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THE VICTORIA TIMES COLONIST

The owner of one of Canada’s fastest-growing network-equipment suppliers doesn’t wear a suit to work.

He doesn’t have squash games at the club or work out of a glass tower in Toronto.

Paul Chandler’s office is in a converted barn once home to turkeys and horses, and his view covers a tranquil valley dotted with trout ponds three kilometres off the pavement up a rocky road in the Sooke Hills. His commute is all of a few hundred paces — most days with a friendly chocolate lab named Finnigan — and his idea of stress relief is to hit the back 40 with a chainsaw to buck up firewood.

Chandler runs Charter Telecom and a growing list of regional offices across Canada from the family farm on the Metchosin-Sooke border.

And he wouldn’t have it any other way.

He’s been able to raise a family of four boys on the same land where he grew up, employ local people at Charter’s farm headquarters and build the upstart network-infrastructure provider in a measured way to ensure its success.

Charter competes with several companies in the ever-growing market of planning and installing communications hardware. But where competitors like Bell and Telus are often big and unbending, Charter is finding a niche in being “nimble and quick.”

It sets up Internet, wireless, phone and security systems just about anywhere in the country — from a complete communications suite at the new Vancouver Island Convention Centre in Nanaimo to an ambitious project that brought private, dial-up Internet to every city, town and hamlet in Canada’s Arctic.

Charter is a preferred customer with major hardware suppliers Nortel Networks, Juniper Networks and MRV, which means it pays the same price for equipment as the big guys.

The difference, said Chandler, is Charter’s ability to plan and install systems unique to their customers’ needs at a competitive cost and on time. Those attributes have allowed the company to win a steady stable of contracts with private businesses, governments, Crown Corporations and regional service providers and support and expand that customer base with offices in Vancouver, Calgary and Edmonton — and a push this year into Ontario.

Charter was listed 69th last year on Business in Vancouver’s list of fastest-growing companies in B.C., and will certainly move higher in the rankings in 2009.

Last month, Charter landed a multi-million-dollar deal in Ontario with Blink Communications, a subsidiary of Oakville Hydro, to upgrade its networks. Another big deal for a regional service provider Ontera in North Bay, Ont., is being announced later this month, which means Chandler will add a Toronto office that will boost Charter’s staff to more than 30. The strategy bodes well in an economy eroded by recession.
Chandler co-founded the company in 1997 with Stuart Jensen, but bought his partner out and is now the sole shareholder. He does not reveal revenues, but said a target to grow Charter by five per cent in 2009 has already been achieved after the first quarter.

He added the company is debt-free and operates strictly on cash. In fact, Chandler, 48, started the company with $40,000 on a credit card in April 1997 and had it paid off by the following August. It has been operating on a positive ledger ever since.

“There are challenging times ahead in our industry and lots of similar companies are having some struggles,” Chandler said in a recent interview from his 47-acre Metchosin farm. “But it’s separating the wheat from the chaff … and Charter is showing its strong fundamentals.
“We’re well-financed, well-managed and we have great people. And in a tough economy we are not only able to survive, but thrive.”

Chandler said staff are encouraged to participate in all areas of the company, including major decisions on how to configure systems. He has had a turnover rate of just seven staff in 12 years.

“People are respected and empowered to make decisions … we run this like a family,” he said.

Charter’s ultimate test as a company came in 2003 when it teamed up with NorthwesTel — a Bell division — to bring Internet access to all 72 communities across Canada’s Arctic, including Grise Fiord, population 148, the northern-most settlement on the continent, about 1,500 kilometres from the North Pole.

It was an incredible logistical feat, not only designing and then packing up all the hardware and spare parts, but getting it to the hamlets and towns. “There’s no Radio Shack around the corner up there, so if you forget a cable, well …,” said Chandler with a smile.

Technicians fanned across the tundra and ice north of 60 using planes and helicopters in a “hub-and-spoke” distribution system.

Chandler said if a box of equipment was on the tarmac with a crate of dog food, it was the dog food that got the green light.

Charter staff often stayed with families in the hamlets or in small Quonset hotels. One evening, a Canadian Ranger appeared in his hotel — which was odd, considering Chandler hadn’t heard an aircraft or snowmobile. They’re the soldiers that trek across the Arctic for weeks at a time to assert Canadian sovereignty.

“It makes you realize just how big our country is when you’re up there,” said Chandler, adding it was gratifying to bring Canada’s most-isolated citizens a little closer together via the Internet.

“We asked one resident in Grise Fiord what he liked best about having the Internet in his home and he just smiled and said he was going to get a 52-inch plasma TV and was enjoying the fact that [electronics retailer] Future Shop guaranteed free shipping anywhere in Canada.”

Chandler said the project “said a lot about the abilities of our company.”

The 48-year-old says he has no plans for an exit strategy, despite Charter reaching a decent size, holding solid contracts and pulling in good profits. It’s still very much a “family thing.”
“I’ve been asked a few times if my company is for sale,” said Chandler. “But every year it grows and it’s worth more. I’ve never seen a company sold to a big organization where it’s maintained its heart and soul. And right now, that’s what we’re most proud of. We do great projects and every one of our staff is involved in how we do them. That’s our success and I want to keep that going.”
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